Terms of Service

Last Updated: November 5th, 2024

By placing an order with Plug SMM Service, you acknowledge and accept the terms outlined below, regardless of whether you have read them. We reserve the right to update these terms at any time without prior notice. It is your responsibility to review these terms before placing an order. Continued use of our services signifies your acceptance of any changes.

Agreement

By registering for or using our services, you confirm that you have read, understood, and agree to these Terms of Service. Plug SMM Service is not responsible for any losses incurred due to your failure to read these terms.

Plug SMM Service is designed to enhance the visibility of your social media accounts (e.g., Telegram, Twitter, TikTok).
We do not compel users to add funds or place orders on our platform.

General Usage

You agree to use Plug SMM Service in compliance with the Terms of Service of the respective social media platforms (e.g., Instagram, Twitter, Facebook).
Prices are subject to change at any time without notice. However, the terms in place at the time of placing your order will apply.
Estimated delivery times are provided but not guaranteed. Delays will not result in refunds.
We reserve the right to adjust the type of service required to complete your order.
Plug SMM Service is designed exclusively for social media promotion. While we strive to provide quality followers, subscribers, and users through our services, we cannot guarantee interaction with your posts, stories, or live broadcasts, including likes, comments, or other forms of engagement.
Uploading inappropriate content, including nudity or explicit material, is strictly prohibited.

Service Limitations

We do not guarantee that every account will have a complete bio, profile picture, or uploaded images, although we strive to provide them.
Refunds will not be issued for private accounts, deleted content, or incorrect links provided by the user.
Multiple simultaneous orders for the same link may result in inaccurate counts. You must wait for one order to complete before placing another.
Important: Do not use more than one website or service for the same account simultaneously, as we cannot guarantee accurate follower or like counts. No refunds will be issued in such cases.
Plug SMM Service is not responsible for any damages you or your business may incur. We are not liable for any penalties, suspensions, or deletions imposed by social media platforms such as Instagram, Twitter, Facebook, YouTube, etc.
We do not guarantee complete delivery within 24 hours. Estimated delivery times are subject to variability.
Please read service descriptions carefully before placing an order.
Before placing an order, please ensure that your follower, like, and view counters are visible and that your account is set to public. For Instagram followers, also make sure the 'Flag for Review' option is turned off. Please note that no refunds will be issued if these conditions are not met.
Once an order is placed, it cannot be canceled or edited unless a specific issue arises.
Orders will be canceled without refund if your account becomes private or content is deleted after placing an order.
We do not accept orders related to controversial content, including but not limited to pornography, politics, or extremism.
Accounts engaged in fraudulent activity, such as manipulating fund additions or abusive behavior toward support staff, will be suspended without refund.

Refill Policy

Refills are not available if you change your username or make your account private after placing an order.
Refills apply only to the original service ordered and must fall within the specified refill period (typically 24-72 hours).
For large accounts (e.g., 100K+ followers), refills will only be provided if all followers were ordered through Plug SMM Service.
Refills for lower-priced services may take up to a week. For faster fulfillment, consider selecting non-drop options.

Order Status

Partial: If we cannot fulfill an entire order, we will partially refund the undelivered portion. For example, if you order 1000 units for ₦1,000 and receive 800 units, you will be refunded for the remaining 200 units.
Cancelled: Orders that cannot be completed may be canceled and refunded. Cancellations for in-progress orders are handled on a case-by-case basis.

Refund Policy

Refunds are credited as account balance and cannot be refunded to the original payment method.
Orders marked as completed but not fulfilled may qualify for a refund, depending on the results of our investigation.
Orders that have not started within five days may be eligible for a refund.
Filing disputes or chargebacks on completed payments will result in account termination and removal of any delivered services.

Payment Policy

Payments added to your account wallet are non-refundable.
Any fraudulent activities, including using unauthorized or stolen credit cards, will result in immediate account termination.

Privacy Policy

At Plug SMM Service, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect personal information, including your name, email address, WhatsApp number, and payment details, solely for the purpose of processing transactions, verifying communication with our users via their registered WhatsApp number or email address on our platform, and fulfilling services.
Non-personal information, such as your IP address, may be collected to enhance service quality.

2. Use of Information

Your information is used to process payments, communicate with you, and improve your experience.
You may receive promotional offers or updates, which you can opt out of at any time.

3. Data Sharing

We do not sell or redistribute your personal information. Your data is shared only with trusted third-party service providers or to comply with legal obligations.

4. Security

We implement industry-standard measures to protect your data from unauthorized access.

5. Changes to the Policy

This privacy policy may be updated periodically, and any changes will be posted here. We encourage you to review the policy regularly.

Thank you for choosing Plug SMM Service.